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National Population Health Clearinghouse - 4 positions


NATIONAL POPULATION HEALTH CLEARINGHOUSE - PILOT



The National Population Health Clearinghouse - Operational Pilot Centre is a federally funded project, offering a bilingual service to deliver population health information to the general public and health professionals in the most efficient and cost-effective manner. This pilot project is part of an existing organization's array of services and will use existing state-of-the-art technology to facilitate information storage, retrieval, sharing and communications between sites and requesters across the country. Technologies include internet, FTP, PDF, and toll free 1-888 routing, faxback capabilities, audio and video streaming document collaboration.



Location: downtown Toronto



The following employment opportunities are available:



Team Leader/Consultant

Information Consultant

Information Specialists

ACD (Automatic Call Distribution) Administrator/Call Centre Analyst



These positions provide an excellent chance to work in an environment that is team based, and flexible providing staff with opportunity to assume accountability and ownership for outcomes



Please submit applications to:



National Population Health Clearinghouse

OPC/COIP

415 Yonge Street, Suite 1200

Toronto, Ontario M5B 2E7

Fax: 416-408-2122





Team Leader/Consultant



The Team Leader/Consultant is responsible for the ongoing planning, financial and human resource responsibilities of the clearinghouse, including the development, implementation, relevance and dissemination of health resources as determined by the mission and objectives of the National Population Health Clearinghouse.

The consulting responsibilities include helping individuals and organizations identify strategies and resources in relation to various health information needs.



Requirements

Proactive, self starter who displays initiative in taking on new projects and flexibility in dealing with a rapidly changing work environment

Experience in launching new initiatives

Excellent communication and problem solving skills

Ability to organize and disseminate information clearly and concisely

Ability to seek out new information quickly and efficiently

Knowledge of community and consumer health issues

Experience in training, mentoring and coaching in a team setting

Previous customer service or call centre background

Ability to handle sensitive issues diplomatically and confidentially

Experience with a networked computer system and familiarity with electronic mail, WWW, and office productivity applications, specifically word processing, spreadsheets and databases.

Fully bilingual - English and French - written and oral

Ability to work flexible hours on a regular basis



Responsibilities

To manage the ongoing operations of the pilot project, ensuring goals, objectives and service standards are met

To supervise all national clearinghouse staff

To maintain and expand the health promotion network by ensuring effective liaison between various sectors. To facilitate key partnerships and positive working relationships

To handle in depth requests on health related issues referred by Information Specialists and other customers

To recommend different way of disseminating information regarding major health issues to ensure service is proactive and responsive to callers' needs

To assist in the development and/or integration of on line resource material on health issues

To handle calls that are escalated e.g. complaint calls or unusual requests

To train other staff (Information Specialist) on call handling protocols



Six month renewable contract

Salary range: $53,500 - $60,000 plus benefits



Start date: to be determined

Application deadline: June 3, 1997 at 5:00 p.m.



Information Consultant



The Information Consultant will be responsible for managing and maintaining of information and resources for the national clearinghouse. The consulting responsibilities include helping individuals and organizations identify strategies and resources in relation to various health information needs.



Requirements

Proactive, self starter who displays initiative in taking on new projects and flexibility in dealing with a rapidly changing work environment

Excellent communication and problem solving skills

Ability to organize and disseminate information clearly and concisely

Ability to seek out new information quickly and efficiently

Indepth knowledge of database systems and structures

Experience in records management and cataloguing

Experience with a networked computer system and familiarity with electronic mail, WWW, and office productivity applications, specifically word processing, spreadsheets and databases.

Knowledge of community and consumer health issues

Previous customer service or call centre background

Ability to handle sensitive issues diplomatically and confidentially

Fully bilingual - English and French - written and oral

Ability to work flexible hours on a regular basis



Responsibilities

To ensure the acquisition, categorization, storage and dissemination of current, accurate and relevant information

To report resource usage and recommend resource selection and deletion

To gather and categorize data relating to major trends in health inquiries on a local and regional level. To recommend reporting formats and prepare reports summarizing major issues for internal and external use

To handle in depth health related issues referred by Information Specialists and other customers

To assist in the development and/or integration of on line resource material on health issues

To recommend better ways of disseminating information regarding major health issues to ensure service is proactive and responsive to callers' needs



Six month renewable contract

Salary range: $48,000 - $53,000 plus benefits



Start date: to be determined

Application deadline: June 3, 1997 at 5:00 p.m.