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Community Health Worker, Acute Respite Care Program, Sherbourne Health Centre

Toronto, Ontario
Deadline February 9, 2018

Internal/External Posting

Job Title: Community Health Worker (2 positions)
Job ID #: ARC 18-0102
Department: Acute Respite Care (ARC) Program
Reports To: Director, ARC and Mental Health
Affiliation/Union: UFCW, Local 175
Salary Range: CS1 $34,557.04 - $47,713.15 per annum
Status: Full-Time, Permanent
Hours: 37.5 hours per week

Who we are:

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic and other systemic barriers. Our mission is to advance the equity and quality of care and services and to improve health for underserved communities. This is done through primary health and chronic disease services; health promotion and education; outreach and social supports; and mental health services.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people who are homeless or under-housed; LGBTQ, and newcomers to Canada. We are funded by the Ministry of Health and Long-Term Care, Toronto Central LHIN, Ministry of Child and Youth Services, City of Toronto and many generous companies, groups and individuals.

The ARC is a short-term, 24/7 medical respite program for persons who are homeless or at risk of being homeless who suffer from an acute medical condition and can manage in a community setting with nursing and daily living support.


The Community Heath Worker (CHW) provides services and support to individuals with a broad range of physical, mental, emotional health and substance use issues. The CHW will work in an interdisciplinary team to support the improvement of the health and well-being of clients by providing client centered care and working collaboratively with the clients, the ARC and Sherbourne team, community members and partners.

Duties include: Completing social assessments and adding to the care plan (issues, goals and plans). Providing teaching on health (as appropriate) and social issues. Assisting with activities of daily living and accompanying clients to appointments (when necessary). Offer emotional support. When needed, life skills education, carrying out delegated procedures and assisting in the functioning and flow of the program.



  • Post Secondary Education in Social Services or equivalent formal training or extensive experience in settings providing social support and activities of daily living.


  • At least 3 years experience in working with persons marginalized by poverty, discrimination, mental health/substance use issues and/or homelessness
  • Experience with communities facing barriers to accessing health care due to social isolation, homelessness, mental health and substance use issues.
  • Understands the health care system - both within Sherbourne and in general.
  • Knowledge of available resources accessible to clients (e.g. food banks, local shelters, mental health programs, etc.).

Skills and Abilities:

  • Demonstrates an understanding of the intersections between trauma, determinants of health and issues around homelessness, mental health and substance use.
  • Ability to manage challenging encounters and de-escalate situations, formal training is an asset.
  • Proven ability to work within a health care team
  • Ability to work flexible hours as needed to meet the needs of clients.
  • Strong interpersonal and communication skills, written and verbal.
  • Ability to use computer technology, including electronic medical records.
  • Ability to follow through and follow up on delegated tasks in a defined manner.
  • Ability to adapt to a constantly changing workload in a fast paced setting while meeting the needs of multiple people.
  • Ability to work within an anti-oppression framework; understands and appreciates the diversity of our client and staff population and community.
  • Developed conflict management and problem solving skills.
  • Works effectively independently and as a member of a multi-disciplinary team.

Conditions of Employment:

  • Employment is contingent upon the successful completion of a Police Records Check and Vulnerable Sector Check.
  • Engages in ethical conduct, follows established policies and procedures, using sound judgement.
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.
  • Understand and maintain compliance with the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.

Working Conditions:

  • Clients may have mental health and substance use issues which result in behaviours that can be disruptive and challenging. The CHW will need to respond accordingly and feel comfortable responding to medical and other crisis situations as needed.
  • The ARC program is a 24/7 unit. The CHW is expected to work evenings, nights, and weekends in order to be available to the health and social needs of the clients.

We offer competitive compensation, including participation in the Healthcare of Ontario Pension Plan (HOOPP) and professional development.

As an employer, Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

Application: Please forward a cover letter and resume quoting Job ID # ARC 18-0102 to [email protected] by 5:00 pm, February 9th, 2018.

We thank all applicants for their interest but only those selected for further consideration will be contacted.