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Decision Support Specialist, SickKids

Toronto, Ontario
Deadline January 15, 2018

Job Details

Job ID: 8672
Job Title: Decision Support Specialist
Location: Toronto, Ontario
FTE: 1.00
Hours of Work: 35.00
Dept/Program Name: PCMCH General
Date Posted: 2018-01-05
Deadline to Apply: 2018-01-15
Target Openings: 1

About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world.  As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education.  Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day.  SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

Position Description

Are you passionate about improving the patient experience and health system performance?  Are you interested in becoming a critical member of a collaborative and dedicated team committed to improving maternal and child health in Ontario?  And are you excited about the possibility of creating new analytical capacity within a provincial program in the short and long-term?

We are currently looking for a Decision Support Specialist to join the Provincial Council for Maternal and Child Health (PCMCH), a council for which SickKids is the host organization. As a Decision Support Specialist, you will have the opportunity to work with internal and external stakeholders in the development and oversight of strategies that promote maternal and child health in Ontario through the provision of high quality data and decision support tools.

This is a great opportunity for you to use your expertise in decision support, technical research and data analysis/evaluation to improve the delivery of maternal child health care services and to achieve the Mission and Vision of PCMCH.

To learn more about PCMCH, visit

Here’s What You’ll Get To Do

  • Function as an integral part of a multi-disciplinary, highly motivated team of professionals. 
  • Perform a primary and oversight role in non-financial, health systems data compilation and manipulation, and use multiple tools to present the data for analysis and evaluation.
  • Compile and manipulate qualitative and quantitative data in order to support internal and external stakeholders with the identification of health system priorities and progress towards identified outcomes.
  • Translate data into business intelligence tools, such as the creation of reports, performance metrics, benchmarking reports and scorecards for analysis, monitoring and evaluation that will further advance the organization’s mandate and strategic objectives. 
  • Provide leadership/mentorship to other staff in the development of methodologies of data selection, data management and analysis.
  • Provide consultation to program areas for the creation of program specific key performance indicators for performance management, and facilitate evidence based decision making.
  • Develop partnerships across health care stakeholders, including the Ministry of Health and Long-Term Care, in both data collection and the design of business intelligence solutions that will contribute to a high performing and collaborative culture that will achieve PCMCH goals.
  • Source, analyze and report health systems data from multiple sources including the Better Outcomes Registry & Network (BORN) Ontario, the Canadian Institute for Health Information (CIHI), IntelliHealth Ontario.
  • Provide advice and input on new/existing performance standards and interpretation of system performance issues to the PCMCH team and its relevant partners.
  • Lead performance measurement initiatives, including data collection, preparation and presentation, preparing data for internal and external consumption through novel approaches that maximize knowledge transfer and transparency.
  • Respond to external information requests as required (e.g. from health service providers, MOHLTC).
  • Provide support for report writing as appropriate including preparation of presentation materials, etc.
  • Perform other duties as assigned.

Here’s What You’ll Need

  • Post-secondary degree in epidemiology, health administration, health planning, statistics, research or equivalent experience in a health care environment.
  • 5 or more years related experience in a health care setting is required, specifically experience in decision support, technical research, and the application of multiple planning and analytical methodologies as they relate to population health improvement / health system improvement.
  • Experience accessing data holdings of the Better Outcomes Registry & Network (BORN) Ontario, the Canadian Institute for Health Information (CIHI), IntelliHealth Ontario.
  • Experience utilizing statistical, data management, extraction and reporting tools and software.
  • Previous experience in carrying out technical research and data analysis in support of planning initiatives, preferably in the health care sector.
  • Ideally 2 or more years’ experience in project administration/management and project management methodology.
  • Good knowledge of and proven ability to apply multiple planning and analysis methodologies and make effective recommendations as a result.
  • Excellent written communication skills to prepare clear reports and analyses of data which will support effective decision-making and priority-setting.
  • Excellent oral communications skills to explain complex technical information to superiors, colleagues and stakeholders.
  • Strong teamwork and customer service skills.
  • Excellent time management skills and ability to manage multiple, concurrent projects and work assignments. 
  • Proficiency with PC-based hardware/software, and cloud based services including Microsoft Office applications, specifically Excel, Visual Basic for Applications (VBA).
  • An understanding of the Ontario health-care system and issues.

The following experience is considered an additional asset:

  • CHIMA certification preferred.
  • Experience with the use of data mapping services and other data presentation tools, such as GIS, Adobe, Crystal Reports.
  • Experience with statistical software tools, such as SAS/SPSS.
  • Experience with maternal, newborn and children’s health care environment, provincial LHIN structures and the Ontario hospital system.
  • Membership in Utilization Manager’s Network of Ontario (UMNO).

Employment Type: Permanent Full-time, 35 hours per week.

Our Commitment to Diversity

SickKids is strongly committed to diversity within its community and welcomes applications from visible minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups and others who may contribute to diversity within our organization.

SickKids is also committed to providing services in both official languages and our preference is to hire employees who are fluent in both English and French whenever possible.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

How to Apply

Tip: Combine your cover letter and resume into ONE document as you cannot upload multiple documents as part of your application.

If you are still experiencing technical difficulties please email [email protected] to send us a short description of the issues you are experiencing. Please note that we will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Apply online