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Quality Improvement Specialist, Public Health, City of Toronto

Toronto, Ontario
Deadline November 24, 2017

Job Classification Title: Quality Improvement Specialist
Job ID #: 2289864 X
Division: Public Health
Section: Performance & Standards
Work Location: 277 Victoria Street
Job Stream: Health
Job Type: Perm/Temp, Full-Time
Temporary Duration: 7  Months
Salary/Rate: $44.35 - $48.60 / Hour
Hours of Work (bi-weekly): 70.00
Shift Information: Monday to Friday - 35 Hours
Affiliation: L79 Full-time
Number of Positions Open: 2
Posting Date: 10-Nov-2017
Closing Date: 24-Nov-2017

Job Description

  • Provides quality improvement expertise and support including strategic operational business planning, performance measurement frameworks and project management
  • Develops, implements and evaluates divisional programs and projects
  • Identifies quality improvement processes, methods, systems and analysis, using a best practices approach and evidence informed decision making
  • Develops and implements quality assurance processes to monitor and support programs to achieve and maintain standards and to comply with legislative mandates
  • Conducts current state assessments, environmental scans, literature reviews and documents business processes and work flows for the purpose of business process redesign and program evaluations
  • Plans and coordinates projects (e.g. requirements gathering, gap-fit assessment, implementation of appropriate technology, return on investment analyses, budget monitoring)
  • Develops and implements communication strategies to inform stakeholders (e.g., performance measures, quality improvement initiatives, best practices and legislative changes)
  • Creates and maintains resource information for stakeholders
  • Represents the directorate or program on various committees
  • Provides expert advice on staff training, professional development and policy development
  • Drafts and revises related program plans, policies and procedures
  • Develops and facilitates in-service training, staff orientation and staff development programs
  • Attends workshops, conferences, seminars, etc.

Key Qualifications:

Your application must describe your qualifications as they relate to:

  • A Master's degree in a related field (e.g., Quality Management, Health Informatics, etc.) or an equivalent combination of a baccalaureate degree and extensive experience relevant to the primary duties of the position.
  • Experience supporting program and organizational performance management including developing and analysing performance measures.
  • Experience designing and implementing quality improvement projects, including documenting business processes and workflows for the purpose of improving business process design.
  • Experience developing program plans and operational policy documents (i.e., policies, procedures, standards, guidelines, etc).
  • Experience managing concurrent projects utilizing project management methodologies.
  • You must also have:
  • Computer literacy with MS Office software applications (MS Excel, Outlook, PowerPoint, Visio, Word).
  • Knowledge of various federal, provincial and municipal legislation as they relate to public health standards and requirements.
  • Excellent written and oral communication skills.
  • Ability to work with quality improvement and performance management frameworks, planning processes, change management, risk management, process improvement practices and evaluations.
  • Ability to lead multidisciplinary project teams utilizing excellent problem solving, communication, facilitation, human relations and persuasion skills.
  • Ability to build relationships with stakeholders and to proactively contribute to joint initiatives.
  • Ability to develop and implement training and education sessions.
  • Certificate in performance management or quality improvement i.e., Lean or Six Sigma is an asset.

Apply online at

Communication:  Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.
Accommodation:  The City of Toronto is committed to fostering a positive and progressive workforce reflecting the citizens we serve. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto's Accommodation Policy. You can request for accommodation related to the protected grounds at any stage of the City's hiring process, i.e., application, assessment and placement.

If you are an individual with a disability and you need accommodation in applying for this position, please email us at [email protected], quoting the job ID # and the job classification title.

If you are invited to participate in the assessment process, we ask that you provide your accommodation needs in advance at that time. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.