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Specialist, Strategic Planning, Management and Evaluation; Region of Peel

Brampton, Ontario
Deadline November 27, 2017

Contract Full Time-13 months
Strategic Initiatives Division, Human Services Department
Region of Peel
10 Peel Centre Drive, Brampton, Ontario
The Role:
Responsible for providing advice, guidance and support to the Department in alignment with the Integrated Planning Framework through strategic planning and performance management methodologies while working collectively on a range of strategic, developmental and analytical activities.  Focus on strategic management, including continuous planning, executing, monitoring, analyzing and assessing to assist the Human Services Department in meeting its goals and objectives in pursuit of the Region of Peel’s Strategic Plan.
In an effort to achieve excellence, works in an integrated way to build trust and confidence while creating an alignment between strategy and operations.

  • Conducts internal and external assessments, develops strategic elements, identifies drives of success, facilitates strategic and operational planning, strategy execution, alignment and accountability, performance analysis/management and evaluation to ensure progress towards achieving effective and efficient programs and services
  • Ensure alignment of departmental efforts to the Region of Peel’s Strategic Plan through strategic planning, performance management and change management methodologies. Providing advice, guidance and support to the Department, service providers and community partners by illustrating alignment with their day to day work to strategy through the Integrated Planning Framework
  • Leads and assists in internal and external facilitations and consultations from a planning and performance perspective with a focus on outcome metrics
  • Engages in teamwork and relationship building within the unit, across the Divisions and with community partners and stakeholders
  • In partnership with program areas, develops and analyzes Key Performance Indicators (KPI) using data that is both measurable and meaningful for assessing the extent to which objectives and outcomes are achieved and where areas for development/improvement are identified
  • Assists in the development of consistent planning and performance measurement practices/standards and outcome-based measures; ensures standards are client centered (focused on both internal and external clients) and in line with a systems thinking approach; includes benchmarking practices and promotes results-based accountability; identifies best practices that can lead to improved services and potential cost savings
  • Keeps abreast of best practices in strategic planning, performance management and evaluation and works to builds the capacity of the Department through knowledge exchange and developing learning tools to support internal staff in strategic management pursuits
  • Creates communication materials regarding planning and performance in order to heighten accountability and aid in the dissemination of information on Regional services to users and taxpayers in an effort to increase customer satisfaction and build trust and confidence in our services
  • Provides recommendations and advice with respect to risk management, quality assurance, business continuity, financial management and program changes which align with Departmental and client perspectives; recommends new ways to measure and share performance statistics so that others can understand where their administration exceeded or where improvements are required.
  • Evaluates strategic and systems plans, service delivery models, new programs/services to access the impact of client facing outcome measures, prepares recommendations for improvement for management review and/or implementation, assists in the planning of future programs/services, responds to issues and reports on the successes/challenges to the Supervisor/Manager
  • Leads and participates on internal and external committees and/or project teams; makes presentation to committees, leadership and the general public
  • Works collaboratively with the Supervisor/Manager and Divisional partners to complete customer satisfaction reviews to ensure that service providers offer levels at a standard that complies with the expectations of Human Services policies, procedures and applicable legislation
  • Assists the Supervisor/Manager with the coordination of departmental and external Human Services development activities in order to assist with the implementation of Regional and Departmental objectives as they relate to Human Services programs/initiatives
  • Provides analysis and interpretation on trends, risks and gaps relating to Human Services data for planning and performance management purposes, draws cross-linkages between this data, reports and community indicators (e.g., Canadian Index of Well-being)
  • Provide evaluation support by facilitating the development of evaluation frameworks through the theory of change methodology, logic models, performance measurement frameworks, evaluation questions and plans
  • Coordinates the tracking of performance data within the Department while leveraging opportunities with other Region of Peel department’s as well primary stakeholders
  • Assists in the development and review of funding proposals from a strategic perspective; utilizes planning and performance data tosupport funding decisions, understands statistics, reports on the validity of data and outcomes
  • Prepares the logistics (e.g., preparation of tenders and contracts and development of project plans) or operational elements (e.g., resource requirements) for large complex Human Services strategic planning and performance management projects


  • Post-secondary education in Human Services, Planning, Public Administration or a related field, combined with a minimum 5 years of relevant experience or an equivalent combination of education and/or experience
  • Strong knowledge of strategic planning, performance management and evaluation methodologies
  • Experience in strategic and operational planning aligning to budget, outcome development, strategy execution, alignment and accountability, and performance analysis/management
  • Experience in methodologies such as project management, change management, corporate process management and improvement
  • Ability to plan, develop, manage, monitor and assess strategic initiatives, projects and programs
  • Working knowledge of community development theories and practices
  • Knowledge of Key Performance Indicators (KPI) in order to ensure effective measurement relating to the administration of programs, services and processes
  • Analytical and critical thinking skills
  • Exceptional communication and facilitation skills, both oral and written
  • Political awareness and sound judgment
  • Working knowledge of systems and  legislation that directs and supports the delivery of Human Services programs and services
  • Proficiency in all Microsoft Office applications (Visio, Word, Excel, PowerPoint, Project)
  • Knowledge of statistical software (e.g., SPSS) and programming (e.g., VBA) is considered an asset
  • Experience in program evaluation methods and practice, including statistical validity and reliability testing, sample size calculations, statistical power, etc. is considered an asset
  • Credentialed Evaluator designation and Credentialed Strategic Planner designation considered an asset

Location: 10 Peel Centre Drive, Brampton
Hours of Work: 8:30am-4:30pm Monday to Friday
If this opportunity matches your qualifications and experience, please apply online at . Deadline for applications is 11/27/2017 11:59 PM.