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Supervised Consumption Services, Program Manager, Streetworks

Edmonton, Alberta
Deadline October 4, 2017

Reports to: Executive Director, Streetworks
Hrs. of work: TBD Some weekends and evenings

Job Purpose:

Access to Medically Supervised Injection Services Edmonton (AMSISE) has been working as a coalition since 2012 to document the need, develop a tailored response, consult, and garner support for supervised consumption services for the city of Edmonton. A group of tailored strategies will embed medically supervised injection services within three existing community agencies, Boyle McCauley Health Centre, Boyle Street Community Services, and the George Spady Society, and the Royal Alexandra Hospital (RAH); the RAH services will be for in-patients only. Rather than building a stand-alone, storefront facility, such as Insite in Vancouver, the model adds small-scale, dispersed services within agencies that already work with this population, providing health and social supports, to reduce harm and connect people with a variety of wrap-around supports.

Based out of Streetworks within Boyle Street Community Services, the SCS Program Manager facilitates and guides the direction of the SCS program within the three community agencies, Boyle McCauley Health Centre, Boyle Street Community Services, and the George Spady Society. With the direction determined by Streetworks, the Program Manager works in consultation and collaboration with the Streetworks Executive Director and agency-specific Executive Directors to ensure quality service delivery of SCS.

Key Responsibilities:

  • Takes the leadership role in SCS program planning, overseeing the day-to-day operations in collaboration with staff, site managers and researchers.
  • Ensures operations of the SCS comply with all exemption requirements and guidelines.
  • Provides a variety of administrative, supervisory, and other related duties in the operational activities of the SCS in collaboration with the SCS staff.
  • Organizes policy development, research and evaluation, and quality improvement in collaboration with the SCS Executive Director and agency-specific Executive Directors.
  • Identifies trends or issues related to the health and well-being of priority groups and uses this information in service planning and advocacy work.
  • Acts as the primary point of contact with SCS researchers/evaluators, ensures data is up-to- date and coordinates knowledge transfer for the SCS staff members as evidence emerges from the research.
  • Leads in-services, inter-disciplinary case conferences and team meetings, information- sharing and resource coordination, and provides guidance on social service and health- related topics to contribute to quality service delivery.
  • In collaboration with each agency-specific site manager:
  • Recruits, trains and supervises SCS program staff and volunteers, orienting all new employees to records management/site systems and procedures.
  • Completes staff performance appraisals.
  • Coordinates SCS staff scheduling and coverage for absences to ensure adequate staffing to cover all program areas.
  • Completes expenditures within set limits, handles petty cash account and processes assigned billings.
  • Compiles and submits payroll and personnel records.
  • Oversees supply inventory, stocking and ordering for the SCS.
  • Prepares presentation material and graphics, designs newsletters, brochures and pamphlets using available software applications, and coordinates existing resources.
  • Establishes a therapeutic relationship and develops rapport with service users, supporting the welcoming, non-judgmental, safe space of the SCS.
  • Requests and encourages feedback from individuals using the service and SCS staff around service delivery.
  • Assists in building community stakeholder relationships and streamlining critical pathways to services for the SCS service users, with the support of the SCS staff.
  • Provides direction and support to the SCS staff in:
  • Providing case management and working collaboratively with individuals, health care professionals and community services in the identification and resolution of health issues and integration of care.
  • Following established documentation and maintaining records in accordance with established procedures and policies, and prepares/maintains statistical data, correspondence reports and other documentation as required.
  • Responding to and managing overdose events as per established protocol
  • Prepares/maintains statistical data, correspondence reports and other documentation, as required.
  • Ensuring a hygienic working environment within the SCS, conducts infection control tasks in accordance with related policies and procedures.
  • Conducts safety audits.
  • Providing an ongoing commitment to individuals within the SCS and continuously striving for the most effective and appropriate delivery of care.


  • Degree in the discipline of human services, public health and/or health sciences is preferred, however, candidates without a degree but who have post-secondary education and relevant and related experience will also be considered.

Skill, Abilities and Attitudes

  • Proven commitment to the philosophy of harm reduction
  • Works with initiative, commitment and enthusiasm.
  • Proven ability to work in a respectful and client-centered manner.
  • Able to have difficult but respectful and constructive conversations with staff if performance and/or behavior becomes an issue.
  • Able to write high quality reports.
  • Able to identify and secure funding opportunities.
  • Good working knowledge of Microsoft Office (Word, Excel, Outlook, Access, Power Point)
  • Able to communicate effectively and have excellent written and oral communication skills.
  • Capable of supervising and motivating staff, practicum students and/or volunteers.
  • Able to plan and make decisions in a timely, organized and appropriate manner.
  • Able to work effectively as a team as well as independently.
  • Flexible and adaptable to change.
  • Able to identify and maximize relevant opportunities.
  • Able to work in a fast paced, ever changing, often demanding, sometimes traumatizing environment.
  • Possesses crisis de-escalation skills.

Experience and Knowledge

  • At least 5 years experience managing community based services.
  • Experience and deep knowledge with harm reduction practices and policies
  • Familiarity with policies and procedures that are applicable in the delivery of supervised consumption services and with health systems and public health in general
  • Experience with setting up and problem-solving with data collection systems; implementation of evaluation protocols, tracking trends, and reporting.
  • Knowledge of relevant wrap-around resources in the local non-profit sector and health services in the public system; established relationships an asset.
  • Knowledge of work of the partnering organizations an asset.
  • Experience networking with a range of partners and stakeholders.
  • Experience working at all levels across teams and/or departments within an organization.
  • Experience working with Addictions and Mental Health.
  • Excellent knowledge and understanding of poverty related issues, trends and services particularly within, but not limited to the urban Indigenous population is essential.

We value diversity and welcome applications from First Nation, Inuit, Métis, New Canadian, racialized, differently abled and LGBTTQ2+ communities.

Criminal record and Child and youth Information Systems check are required To Apply:

  • Please email your resume and cover letter to:
  • Please include SCS Manager in the Subject Line of the email. In the Cover letter please state how you heard about this position.

Closing Date: October 4, 2017