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IT/DS Analyst (Harm Reduction System Administrator), Drug and Alcohol Treatment Information System, Provincial Support Services Program, CAMH

Toronto, Ontario
No deadline noted

IT/DS Analyst (Harm Reduction System Administrator)
Drug and Alcohol Treatment Information System (DATIS)
Provincial Support Services Program (PSSP)

Position Description:

DATIS is currently seeking a full-time IT/DS Analyst for the Harm Reduction System Administrator for the Province’s Harm Reduction Client Database (HRCD) Initiative. The position will support CAMH/PSSP implementation and ongoing support of the application, NEO360, for Ontario’s publically-funded Needle Exchange, Intravenous Drug User Outreach and Hepatitis C Outreach programs.

Reporting to the DATIS Engagement and Support Team Supervisor and working in close collaboration with the DATIS team, the Harm Reduction System Administrator will perform technical administrative duties, training, customer service, and helpdesk duties. This position will act as the primary liaison among the Harm Reduction Service Providers (HRSPs), the DATIS-PSSP team and neo360. Further, the position will be responsible for monitoring and responding to issues that are submitted via a web-based helpdesk application in a timely manner. The successful candidate will also be required to liaise with programs and departments within CAMH, as it relates to the HRCD initiative. The position will work with internal resources and NEO360 staff to develop and/or refine training and support resources for the HRCD users and deliver training as needed. The candidate must be comfortable working in a technical environment, and communicating with staff, stakeholders, and customers through various modalities. The candidate will be an integral member of the DATIS team participating in regular DATIS and PSSP business and meetings as required. You will support and contribute to a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable legislative and regulatory requirements. The position is located at 33 Russell Street.


The successful candidate will possess a Bachelor’s degree combined with one year of related experience, although three years of related experience in either the Harm Reduction sector or a related health care field is preferred. You will have an understanding of the importance of customer service and support. While coding and software development experience is optional, you must be highly computer literate and enjoy working in a technical environment. Proficiency with Microsoft Office (Word, Excel, Access, PowerPoint and Outlook) is required. Proficiency with MS Windows Server 2012, MS SQL Server 2012 and MS .NET applications is an asset. Experience with Microsoft SharePoint sites and web-based Helpdesk software will be an asset. Excellent interpersonal, written and verbal communication, organization, analytical and problem solving skills and the ability to work effectively in a dynamic team environment with minimal supervision are required. Excellent written and verbal communication skills in English are required. Previous experience working with a remote team and effectively communicating via email, teleconferences and web-conferences is an asset. Knowledge of privacy legislation (PHIPA, FIPPA) is an asset. You will demonstrate sound judgment, high level of tact and diplomacy and must be able to respond to customers professionally and politely. Candidates require the ability to work effectively in a variety of settings with individuals from diverse backgrounds is required. The position will require some overnight travel around Ontario. Bilingualism (French/English) and/or proficiency in a second language will be considered an asset.
Please Note: This full time regular position is part of the OPSEU Bargaining Unit.
Salary Range: $31.44–$42.41 per hour

To Apply: Click here to go to website to apply:

CAMH is a Tobacco-Free Organization

CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital.

As an employment equity employer CAMH actively seeks Aboriginal peoples, visible minorities, women, people with disabilities, (including people with who have experienced mental health and substance use challenges), and additional diverse identities for our workforce.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required.

Job Number: 802643
Category: Provincial System Support Program
Positions Available: 1
Year’s Experience Required: 1
Location: Toronto, Ontario
Posted Date: May 19, 2017