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Patient Programs & Outreach Coordinator, Melanoma Network of Canada

Oakville, Ontario
Deadline February 3, 2017

Reporting to: Executive Director


The Melanoma Network of Canada, located in Oakville, ON, was founded in 2009 as a response to the need for patients in Canada to have a nationally-based organization that provides a strong voice for advocacy and outstanding support programs for melanoma patients and their families.

Position Summary:

This new role will report to the Executive Director and will be responsible for working collaboratively with internal and external stakeholders (patients, cancer care centres, hospitals, workplaces etc.) to strengthen and improve patient support and stakeholder knowledge of our materials, programs, and tools related to melanoma prevention and awareness. This role will develop procedures and coordinate programming for our Summer Camps Sun Safety programs, support for patients and their families, as well as our patient information meetings and support groups. The successful candidate will bring compassion and commitment to this important role, and raise the ‘brand voice’ (visibility, perception and understanding) of MNC as a leader in improving public awareness and prevention of the disease.

This role will be responsible for building innovative patient support programs, and rolling them out across Canada. The individual should have a passion to support cancer patients, excellent interpersonal skills and the ability to interact with patients, caregivers, survivors, donors and other MNC stakeholders.

Key Responsibilities:

  • Develop, coordinate, and promote informational sessions to patients, caregivers, and hospital staff on melanoma and MNC programs and services
  • Coordinate training of volunteers for peer support and coordination of services. Monitor and enhance the on-line discussion forum for appropriate tone and dialogue. Identify volunteers to assist with on-line support
  • Respond to patient inquiries and assist with aligning appropriate resources and support services. Track activities and actions for reporting and benchmarking purposes using database tools and other metrics
  • Recruit and provide training to volunteers to represent and assist the MNC at local health fairs, patient educational programs and other events. Provide training to volunteers to assist with the peer to peer outreach activities
  • Lead the coordination and management of the Youth Sun Aware Camp program, including liaising with the Ontario Camp Association: program development, changes or enhancements, sign up and monitoring of the camps, and distribution of awards related to successful implementation of the camps
  • Provide sun safety and awareness presentations community agencies, and professional organizations
  • Coordinate the distribution of MNC information and newsletters to oncology health professionals, community agencies, professional oncology associations, patients and other stakeholders
  • Serve as the primary liaison with the community/ regional oncology health professionals and treatment centres, establishing and maintaining strong relationships with oncologists, oncology nurses and social workers in the major treatment centres across Canada
  • Recruit and manage a volunteer committee to support community outreach efforts
  • Through community outreach identify new resources and support services for patient support
  • Other activities deemed appropriate by the Executive Director that will promote and enhance community outreach throughout Canada


  • Minimum of B.A./B.S. in public health, health promotion, health related discipline or social work with a concentration in community health or community organization or an equivalent combination of education and experience. At least 3 years’ experience in providing outreach for a health organization or institution.

In addition the candidate will offer:

  • Successful track record of developing strong working relationships with volunteers, healthcare facilities and community organizations
  • Knowledge of the oncology community and service delivery is an asset
  • Program development experience preferably in healthcare
  • Strong communication skills, both oral and written
  • Strong problem solving, priority setting, decision making skills, and attention to details
  • Superior computer skills including advanced working knowledge of Microsoft Products (Outlook, Word, PowerPoint, Excel, CRM)
  • Reliable, hard-working and committed, compassionate, passionate individual who wants to make a difference in their community, and whom is accountable for their work and projects
  • Ability to manage multiple projects
  • Use of personal vehicle may be required from time to time
  • Ability to travel within Canada and work flexible hours

If you are interested in pursuing this rewarding and meaningful opportunity, please forward your resume and cover letter to Annette Cyr, Chair of Melanoma Network of Canada, c/o

Applications will be accepted until February 3, 2017.