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Team Leader--Call Centre Operations, Dietitians of Canada

Toronto, Ontario
Deadline January 26, 2017


Dietitians of Canada, a professional association representing over 5,000 members at local, provincial and national levels, provides a leadership voice for advancing health through nutrition (

EatRight Ontario ( ) is a multi-modal call centre, operated by Dietitians of Canada and funded by the Ontario Ministry of Health and Long Term Care, aimed at providing free access to trusted healthy eating advice from Registered Dietitians for residents of Ontario.  Clients are supported to take charge of their health through development of the knowledge, skills and confidence to take action toward healthy eating for themselves and their families, as well as help prevent and manage chronic disease.  


Dietitians of Canada is seeking a Team Leader - Call Centre Operations to oversee the daily operations of the EatRight Ontario call centre that provides multi-lingual services to the general public and health professionals. This is a full time position located in the Dietitians of Canada office in downtown Toronto.


Reporting to a DC senior Director, the Team Leader will supervise a team of approx. 10 Registered Dietitians; manage recruitment, orientation, training and professional development; provide work-schedules and assignments; as well as manage a variety of contracts for specialized services, including telephony, required for call centre operations, in accordance with an approved capacity management plan, budget, and service standards.  The Team Leader will also recommend call centre operations policies and procedures within the policies and limitations provided by the DC management team and DC’s obligations and service delivery requirements under the Ontario government transfer agreement.


The successful candidate will be able to demonstrate excellent inter-personal skills as well as skills in leadership, operations management, communication, time management, computer and telephony competencies for information management and operations systems.

To be qualified, the candidate should have:

  • Minimum of a University degree education and ideally a degree or professional development in health services administration
  • Minimum three years experience in management of health services delivery including a telehealth component and ideally three to five years experience in health services call centre management role
  • Experience in the management of nutrition services provided by registered dietitians and management of a decentralized health service operation is desirable
  • Competencies in French are an asset

Application process

For more information on the opportunity, please contact Isabelle Boies at

To apply, send your resume and cover letter that clearly demonstrate how your education and experience meet the above description by the end of day January 26, 2017 to the above-mentioned contact.