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Improvement Coach, Partnering for Quality, South West CCAC

London, Ontario
Deadline June 30, 2012

The South West Community Care Access Centre (South West CCAC) is dedicated to supporting and enhancing the quality of life, independence, health and well-being of individuals in the communities we serve by offering a single point of access for community services and demonstrating leadership and excellence in community care. Located in Southwestern Ontario, the South West CCAC partners with clients and care providers, including hospitals, community support agencies, LTC homes and other to ensure appropriate care is available to clients.

The Partnering for Quality (PFQ) team is seeking client-driven professionals to support our vision: outstanding care – every person, every day.

As the Improvement Coach, you will be responsible for enabling, supporting and sustaining improvement efforts within the PFQ strategic and work plan.

Specifically, you will be responsible for: facilitating improvement initiatives, on-site coaching and performance monitoring; building health service provider organization capacity to drive continuous improvement initiatives through knowledge transfer of improvement tools, methodologies and change management strategies; identifying educational needs pertaining to initiatives and providing learning opportunities; and establishing and maintaining strong relationships with various stakeholders.

Qualifications: post graduate degree in healthcare, business administration and/or equivalent education and experience; excellent knowledge of Ontario’s health system including primary, acute, community and long-term care settings; good understanding of the role of provincial quality improvement organizations and initiatives (i.e. Ontario Health Quality Council, Centre for Healthcare Quality improvement, etc.); experience in a lead facilitator and project management role; in-depth knowledge of quality management frameworks and methodologies (i.e. Lean, Six-Sigma, Institute for Healthcare Improvement, etc.); and superior communication and group facilitation skills.

Qualified candidates are encouraged to forward a resume via email to by June 30, 2012.

For more information, please visit or call Sandra Fagundes at 1-866-598-1500, extension 223.