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Associate Manager, Health Information/Customer Care, Marketing and Health Information Service, Heart and Stroke Foundation of Ontario

.5 FTE

To act as the point person for health information related customer service and to oversee the updating and refinement of HSFO's customer service/ customer health query strategy and operations across all customer access points (channel), including web, Area Offices, Provincial Offices and the 1-888#
This role includes reviewing the existing operations within each channel and analyzing to determine issues and opportunities for improved customer service, improved efficiency, increased consistency, and alignment with overall Health Information Service strategy. This role will require leadership in clarifying HSFO objectives re: health query customer service along with determining tracking and measures. This role works closely with an Operations team (Customer Care), which is responsible for the implementation/day to day operations of our health query business through all channels ex Area Offices.

Please visit the Heart and Stroke Foundation website for the full posting at

Please forward your application by October 22, 2004, to

Human Resources Specialist

1920 Yonge Street, 4th floor

Toronto, Ontario M4S 3E2

We thank all applicants for your interest in this position. However, only those candidates that most closely match our requirements will be contacted for an interview.