September 20, 2017
8:30a.m. to 3:30 p.m.
The Inn of Waterloo, 475 King Street North, Salon A
Treating Patients with C.A.R.E. provides a conceptual model and specific techniques that guide all staff members—anyone who comes in contact with patients– to communicate in ways that will enhance satisfaction and encourage patient partnership. Participants use their own experiences in health care to identify staff actions that make a difference. Essential skills are organized into a four-point model: Connect, Appreciate, Respond, and Empower (C.A.R.E.).
Speaker: Michele Nanchoff, PhD, RPsych, Master Trainer and Course Manager, Canada from the Institute for Healthcare Communication
Audience: Anyone working in Health Care
Register online at http://www.wwselfmanagement.ca/events/event.cfm?ww_event_eventID=329FAB6....